Terms of Service

We deliver professional cleaning solutions, including residential, commercial, industrial, agricultural, and store packages. Bookings are confirmed upon deposit payment or formal contract signature. The scope is strictly defined by the cleaning checklist agreed upon during booking.

Coordination is essential to deliver perfect service. The following rules govern cancellations and site access:

• Notice Period: We require a minimum of 24 hours' notice for any cancellation or rescheduling of an appointment.
• Late Fee: Cancellations made inside 24 hours of the scheduled service will be subject to a fee equal to 50% of the cleaning quote.
• Inclement Weather: In the event of severe weather, we reserve the right to reschedule services for safety reasons.

All quotes provided are estimations based on the information supplied during booking. We reserve the right to adjust rates upon on-site walkthroughs if structural conditions differ significantly. Payment terms are as follows:

• Invoicing: Invoices are sent upon service completion and must be cleared within 7 days of the invoice date.
• Late Fees: We reserve the right to apply late payment charges and interest under active commercial debt recovery guidelines.
• Payment Methods: Payments can be securely completed via bank transfer (BACS) or our online credit/debit card portal.

Clients must provide safe access to the premises at the scheduled time (via keys, lockboxes, or on-site personnel). Access to running water and electricity is mandatory to carry out the services. Lockouts are treated as late cancellations.

We stand behind the quality of our cleans. If you are unsatisfied, contact us within 24 hours of service completion. We will arrange a team to re-inspect and re-clean any disputed areas at no additional cost. Refunds are not issued before a re-clean attempt.

While we operate under full Public and Employers Liability Insurance, we are not liable for pre-existing damage, wear and tear, or unstable fixtures. Fragile items must be secured or disclosed to our team prior to cleaning.

Our staff holds health & safety certifications (including COSHH awareness, Risk Assessment, and heights training). We reserve the right to withdraw our team if site conditions present safety hazards, severe bio-contamination, or structural risks.

These terms are governed by the laws of England and Wales. For questions or legal notifications, contact our operational office:

• Company: Clean Chase Cleaning Ltd
• Email: info@cleanchasecleaning.co.uk
• Address: 8b Coppice Road, Wolverhampton